Frequently Asked Questions

Everything you need to know about Olavita Skincare products, shipping, and returns.

Are Olavita Skincare products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and crafted with gentle, plant-based ingredients to minimize irritation. However, we always recommend performing a patch test before full application.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.

Do you test your products on animals?

Absolutely not. Olavita Skincare is proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals at any stage of production.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days of delivery for a full refund or exchange.

Are your products organic and paraben-free?

Yes, all Olavita products are formulated without parabens, sulfates, or synthetic phthalates. we prioritize organic, cold-pressed botanical oils and natural actives.

How can I track my package?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.